FAQ

All orders that are shipped with standard shipping. This typically takes 5-7 days to arrive after production. If you need an item shipped please email me so we can work something out. If you are local to Edmonton, we can arrange curbside pickup.

All arts & prints are custom printed on demand, therefore, please allow 1-3 buisness days of printing and packaging time before artwork is sent out. Additional time for shipping begins after this production time, and can take 5-7 buisness days. If you need something more urgently than this, please contact me so we can go over shipping costs.

Return policy I only offer returns if you receive the incorrect order or if you order arrives damaged [pending pictures of damages]. You have 15 days from the day you receive your order to notify me. ​ Lost Packages ​ If you never receive your product, you have 30 days from the day you placed your order to notify me. All packages are sent with a tracking number. Tracking info is sent to the email account that you provided upon checking out. If your tracking information indicates that your package was delivered but you never received it, please contact your local post office. I am not responsible for providing refunds if your tracking information indicates that your package was delivered. Shipping Policy All prints & cards are custom printed on demand, therefore, please allow 1-3 business days of printing and packaging time before artwork is shipped out. Additional time for shipping begins after this production time, and can be 5-7 business days for domestic ground services. IF you need something more urgently than this, please contact me, and I will see what I can do for you. Orders are only shipped out on business days. ​ If you are international, artwork is available to certain locations. Please make an inquiry to my email so we can appropriately discuss shipping options. Please note the prices listed on my website does not include shipping, nor am I responsible for covering shipping costs. ​ If you provided the incorrect address upon checkout, please message me as soon as possible. If you fail to notify me within the 1-3 days during production, you will be responsible for any additional shipping costs. Once the original package is returned and the additional shipping costs have been received, I will reship your order. ​ For all questions regarding shipping, please contact me at handmadebyevelyn.adk@gmail.com. ​ NOTE: If you are local to Edmonton, we can arrange a curb-side pickup.